* Free Express Worldwide Shipping over $120.00 USD per item — 3-6 days by DHL / Fedex / UPS **
*** Free Standard Worldwide Shipping up to $120.00 USD per item — 7-18 days ****
Shipping time for suits or tuxedos - 3-6 business days by DHL / Fedex / UPS.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (1-4 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.
CUSTOM / DUTY FEES
Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.
SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
TRACK YOUR ORDER
To track your order, please log on to: http://www.17track.net/index_en.shtml and insert the tracking number provided. For US orders, you may also log onto www.usps.com and enter the tracking number provided.
*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method. On the very rare occasion an item is not delivered within 30 business days after it has been shipped, we will reship a new piece via the same delivery method.